Automation System Support From People Who Pick Up the Phone
No matter which plan you decide upon, you can rest easy knowing that you're covered by the same team that already knows your automation system and will respond quickly.
The difference in plans lies in how fast we show up and how much ground we cover once we're there. Essentials Plus handles the basics while Signature puts you at the front of the line, every time.
TechPro Support Membership:
More Than a Discount — A Partnership
TechPro Support membership delivers far more than preferred hourly rates. It's a comprehensive package built to keep your smart home technology performing at its best, with every benefit designed around one goal: your peace of mind.
Members enjoy faster response times that minimize downtime, plus priority scheduling that puts you at the front of the line whenever service is needed. Add in discounted labor, proactive maintenance visits, and ongoing system monitoring — often catching and resolving issues before you even know they exist — and you have a membership that works behind the scenes to protect your investment. Whether you have a quick question, an urgent service issue, or just want preventative care to keep everything running smoothly, TechPro Support means we're by your side whenever you need us.
Simple. Reliable. Transparent.
We believe support should never be complicated. That's why our service rates and hours are always clearly outlined — no hidden fees, no surprises, no guesswork.
Our relationship doesn't end at installation; that's just where it begins. TechPro Support is a long-term partnership built on trust, and because your technology doesn't run on a 9-to-5 schedule, neither do we. With after-hours dispatch and emergency support available evenings and weekends, TechPro is ready whenever, wherever you need us.
With TechPro Support membership, you can count on your system performing at its peak — day after day, year after year.
Hours
Normal On-Site Service:
Monday–Friday, 9:00 AM – 5:00 PM
After-Hours Service:
Monday–Friday: 5:00 PM – 9:00 PM (dispatch until 6:00 PM)
Saturday & Sunday: 9:00 AM – 9:00 PM (dispatch until 6:00 PM)
Choose the Level of Support That's Right for You
Essentials Plus
Monthly Pricing
$853
Annual Pricing
Priority
Monthly Pricing
$2,041
Annual Pricing
Proactive
Monthly Pricing
$3,769
Annual Pricing
Signature
Monthly Pricing
$6,469
Annual Pricing
Available via phone, text message, or email
Essentials Plus
Priority
Proactive
Signature
Essentials Plus
Priority
Proactive
Signature
Available Monday through Friday from 9 AM to 5 PM, excluding holidays
Essentials Plus
Priority
Proactive
Signature
Essentials Plus
Priority
Proactive
Signature
Priority access to scheduling for time-sensitive requests
Essentials Plus
Priority
Proactive
Signature
if urgent
Essentials Plus
Priority
Proactive
Signature
Applies to Adv support on-site/remote
Essentials Plus
Priority
Proactive
Signature
Exclusions may apply
Essentials Plus
Priority
Proactive
Signature
Continuous monitoring to detect potential issues before they cause disruption
Essentials Plus
Priority
Proactive
Signature
Flexible booking options outside standard hours
Essentials Plus
Priority
Proactive
Signature
Ensure rapid resolution for urgent inquiries
Essentials Plus
Priority
Proactive
Signature
*All appointments with TechPro Home Automation's Advanced Support team are billed at an hourly rate. Labor is not included in membership plans unless explicitly stated. For a detailed breakdown of rates, please refer to our Terms of Service.
Not interested in remote support, urgent response, discounted rates, and other membership benefits?
On-site only support is available to non-members during normal business hours. All clients must accept our terms of service to request appointments from our support team. Scheduling is subject to availability, and regular on-site labor rates apply.
Labor Rates
Normal On-Site Service:
Standard Hourly Rate (Nassau & Western Suffolk): $225.00
Standard Hourly Rate (NYC & Eastern Suffolk): $299.00
After-Hours Service:
Standard After-Hours Rate (Nassau & Western Suffolk): $350.00
Standard Hourly Rate (NYC & Eastern Suffolk): $450.00
Fees
Truck Roll Fee:
$75 (per on-site visit)
You Can Rely on TechPro Home Automation
Every plan connects you to the same TechPro Home Automation team you already know. We’re the people who designed and installed your home technology systems, and we’re still here to support you when you need us, right here on Long Island. If you’d like a tech on-site or would rather work through something yourself first, we have a solution just for you.
For the small stuff, our support app puts quick answers and simple fixes right where you already are, so a five-minute hiccup doesn't turn into a five-day wait.
Once a year, we come to you: a full on-site tech review that catches small issues before they turn into service calls, and keeps the whole system running the way it should.
Higher-tier plans come with the luxury of same- or next-day scheduling, so a system issue is handled on your timeline rather than whenever there's an opening.
Software doesn't stay current on its own. We keep your system's updates running year-round, closing security gaps before they become a problem and maintaining performance.
Our remote monitoring team watches for the small issues before they ruin your day. A minor glitch gets caught and resolved before it ever turns into something you'd notice.
Call at 2 p.m. or 2 a.m., and you'll reach the same team either way. Support runs around the clock, because a system issue doesn't check your schedule first.
Customize Your Service Plan Today
If you’re wondering how something works or have an issue that needs sorting out, reach out to our team today. Text, call, or email—pick whichever option works best for you.